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Kirt2021's avatar
Kirt2021
Copper Contributor
Jan 21, 2021

365 Alias account

Created an alias account in 365. It was working, now when we send emails to it, it is Undelivered.

 

It now indicates something like "xxx was not found at xxx.com"

 

I went to the user account in 365 admin, and checked tried to add the alias again, but it indicated the it already exist. 

 

Any reason why the mail is undelivered? 

office 365

2 Replies

  • ChristianBergstrom's avatar
    ChristianBergstrom
    Silver Contributor
    Jan 21, 2021
    Hi, do a message trace to get more details.

    https://docs.microsoft.com/en-us/exchange/monitoring/trace-an-email-message/message-trace-modern-eac
    • Kirt2021's avatar
      Kirt2021
      Copper Contributor
      Jan 21, 2021

      ChristianBergstrom 

       

      Thanks for your suggestion.

       

      I reached out to a friend and he fixed it for me

       

      He went into AD, to the user SIP, SMTP etc. in the user proxyaddress attribute field

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