Updated Sep 23: SOLVED (partial): Issue with Achievement Code Creation

September 23 Update: the vast majority of partners have reported that they have regained access to achievement codes. However, based on some of the comments in this thread not everyone has seen a fix. First, please follow the steps regarding the hard refresh below. We have had some partners that said they still couldn't access codes after the fix and when we had them follow the refresh steps all was good again. 

If that still hasn't fixed the problem, I recommend creating a new admin account on Learn. You can find the documents for that here. Once you complete the process it takes about a day for the admin account to be provisioned. I know it's a workaround, but you should regain access quicker than if we wait for a fix on the old accounts. 

At the same time, I do want to report to the team those accounts that still cannot access so they can determine the root cause. Please send me a direct message (click on my name / icon from any post) and let me know the email address that you are using for Learn admin that still does not have access and approximately how long you've been using that admin account. I want to understand if this remaining issue is weighted toward newer users or those that have been leveraging achievement codes for a long time. 

Thank you.

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September 11 Update #2 : we have confirmed the reappearance of the achievement code button in handful of partner accounts. We are optimistic that this has been applied to all partner accounts but still want to gather data before we claim a total fix. 

1. Please check to see if your account has regained access to the achievement code button
2. If you still do not see it, please try these steps
   • Close all browser windows
   • Open a new browser and go to https://learn.microsoft.com
   • Sign in using your Outlook.com Class Administrator account
   • Navigate to a course or learning path detail page
   • Perform a hard refresh (Ctrl + F5)
3. If it still does not work, please add a reply to this thread so that we can continue to evaluate any access gaps. 

 

September 11 Update: it is apparent that this achievement code outage is now impacting most, if not all, Training Services Partners. The engineering team is working to identify where and how the issue grew so that we can properly plan a fix. Based on my knowledge of the situation this is a fix that will come in days, not hours. I will continue to update this thread each business day until we get all achievement codes back online. 

September 5 Update: Engineering is progressing on a fix. The soonest we would see proper functionality is end of next week (around the 12th). I will provide an additional update then. 

August 27 Update: Engineering is working on this and the right people are involved. Not to get too into the weeds, but it's a database migration issue across two distinct teams. They understand the urgency, and I'll bring you more updates as soon as I receive them. 

August 14 Update: The issue has been identified. I do not yet have a time to resolution to share but will update here when I know more. 

August 8 Update: We are aware there is an issue with newly onboarded partners attempting to access achievement codes for the first time. We are working on the issue but do not currently have timing on a solution. I will update here when more information becomes available. Thanks.