Forum Discussion
MicrosoftSOLVED (partial): Issue with Achievement Code Creation
September 11 Update #2 : we have confirmed the reappearance of the achievement code button in handful of partner accounts. We are optimistic that this has been applied to all partner accounts but still want to gather data before we claim a total fix.
- Please check to see if your account has regained access to the achievement code button
- If you still do not see it, please try these steps
- Close all browser windows
- Open a new browser and go to https://learn.microsoft.com
- Sign in using your Outlook.com Class Administrator account
- Navigate to a course or learning path detail page
- Perform a hard refresh (Ctrl + F5)
- If it still does not work, please add a reply to this thread so that we can continue to evaluate any access gaps.
September 11 Update: it is apparent that this achievement code outage is now impacting most, if not all, Training Services Partners. The engineering team is working to identify where and how the issue grew so that we can properly plan a fix. Based on my knowledge of the situation this is a fix that will come in days, not hours. I will continue to update this thread each business day until we get all achievement codes back online.
September 5 Update: Engineering is progressing on a fix. The soonest we would see proper functionality is end of next week (around the 12th). I will provide an additional update then.
August 27 Update: Engineering is working on this and the right people are involved. Not to get too into the weeds, but it's a database migration issue across two distinct teams. They understand the urgency, and I'll bring you more updates as soon as I receive them.
August 14 Update: The issue has been identified. I do not yet have a time to resolution to share but will update here when I know more.
August 8 Update: We are aware there is an issue with newly onboarded partners attempting to access achievement codes for the first time. We are working on the issue but do not currently have timing on a solution. I will update here when more information becomes available. Thanks.
25 Replies
Same here. Our organization account still can't acces achivement codes.
Hi, it's september 15 and our organisation account still can't acces achivement code.
Hi, do you have an update please, or when we can expect this to be resolved? We are facing the same issue with no button appearing.
Dear Team.
We are still not able to access the achievement code.
Since 2022 everything has worked well, but a couple of days ago we also started having problems and we can no longer generate achievement codes.
Hi DanDonohue in response to item 2, I still don't see the button appearing. Tested it with all accounts involved and no luck. Will send you the accounts involved in a personal mailmessage.
With kind regards,
Marnix WolfHi DanDonohue , We are also facing the same issue while code creation. we are TSP's from a very long time. Hope by tomorrow, it will get resolved.
Hi DanDonohue we are facing the issues too - and we are a longterm TSP. Hope to get an update tomorrow!
Hi DanDonohue, as of today we experience the same issue. Six accounts, all no more capable of creating achievement codes. I hope it will be fixed soon so that we won't miss out on our achievement code KPI metric.
With kind regards,
Marnix WolfHi, DanDonohue ,
We have been TSP for 2 years in 4 different countries and we are experiencing this issue in all our accounts since yesterday, the fix will include all the partners?
Thank you very much!
Best
Nadia Sánchez
