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DanDonohue's avatar
DanDonohue
Icon for Microsoft rankMicrosoft
Aug 07, 2025

September 5 Update: Issue with Achievement Code Creation

September 5 Update: Engineering is progressing on a fix. The soonest we would see proper functionality is end of next week (around the 12th). I will provide an additional update then.  August 27 Up...
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JJones_'s avatar
JJones_
Learn Expert
Aug 27, 2025

Hi, DanDonohue​ 

We have been a TSP for a little over a year now and have lost access to creating achievement codes in MS Learn. Is this the same issue, or has the process changed? We have had no issue in the past

  • DanDonohue's avatar
    DanDonohue
    Icon for Microsoft rankMicrosoft
    Aug 27, 2025

    Hi JJones_​ - thanks for letting me know. This issue may be bigger than just new admins. I'll pass that on to the engineering teams so they are aware. 

    • JJones_'s avatar
      JJones_
      Learn Expert
      Aug 30, 2025

      DanDonohue​ 

      Since this affects our KPIs, what can be done as far as remediation since this is likely on Microsoft's side? I am sure you are well aware, we likely will not be able to get all students to redeem their achievement code several days(or weeks if it takes a while to fix) after the class ends. 

      We have so far had one class affected, although I am sure this will affect other TSPs too.

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