Forum Discussion
MicrosoftSOLVED (partial): Issue with Achievement Code Creation
September 11 Update #2 : we have confirmed the reappearance of the achievement code button in handful of partner accounts. We are optimistic that this has been applied to all partner accounts but still want to gather data before we claim a total fix.
- Please check to see if your account has regained access to the achievement code button
- If you still do not see it, please try these steps
- Close all browser windows
- Open a new browser and go to https://learn.microsoft.com
- Sign in using your Outlook.com Class Administrator account
- Navigate to a course or learning path detail page
- Perform a hard refresh (Ctrl + F5)
- If it still does not work, please add a reply to this thread so that we can continue to evaluate any access gaps.
September 11 Update: it is apparent that this achievement code outage is now impacting most, if not all, Training Services Partners. The engineering team is working to identify where and how the issue grew so that we can properly plan a fix. Based on my knowledge of the situation this is a fix that will come in days, not hours. I will continue to update this thread each business day until we get all achievement codes back online.
September 5 Update: Engineering is progressing on a fix. The soonest we would see proper functionality is end of next week (around the 12th). I will provide an additional update then.
August 27 Update: Engineering is working on this and the right people are involved. Not to get too into the weeds, but it's a database migration issue across two distinct teams. They understand the urgency, and I'll bring you more updates as soon as I receive them.
August 14 Update: The issue has been identified. I do not yet have a time to resolution to share but will update here when I know more.
August 8 Update: We are aware there is an issue with newly onboarded partners attempting to access achievement codes for the first time. We are working on the issue but do not currently have timing on a solution. I will update here when more information becomes available. Thanks.
16 Replies
Hi DanDonohue , We are also facing the same issue while code creation. we are TSP's from a very long time. Hope by tomorrow, it will get resolved.
Hi DanDonohue we are facing the issues too - and we are a longterm TSP. Hope to get an update tomorrow!
Hi DanDonohue, as of today we experience the same issue. Six accounts, all no more capable of creating achievement codes. I hope it will be fixed soon so that we won't miss out on our achievement code KPI metric.
With kind regards,
Marnix WolfHi, DanDonohue ,
We have been TSP for 2 years in 4 different countries and we are experiencing this issue in all our accounts since yesterday, the fix will include all the partners?
Thank you very much!
Best
Nadia Sánchez
Hi, DanDonohue
We have been a TSP for a little over a year now and have lost access to creating achievement codes in MS Learn. Is this the same issue, or has the process changed? We have had no issue in the past- DanDonohue
Hi JJones_ - thanks for letting me know. This issue may be bigger than just new admins. I'll pass that on to the engineering teams so they are aware.
DanDonohue
Since this affects our KPIs, what can be done as far as remediation since this is likely on Microsoft's side? I am sure you are well aware, we likely will not be able to get all students to redeem their achievement code several days(or weeks if it takes a while to fix) after the class ends.
We have so far had one class affected, although I am sure this will affect other TSPs too.
Any news on this?
- DanDonohue
MarceloPacific0 making sure you see my Aug 27 update.
Thank you for keeping us updated. We are getting ready to launch our fall offerings and want to be sure everything is in place!
- DanDonohue
We are pushing. Thank you for your patience.
I'm also waiting for this correction as soon as possible
- DanDonohue
onefactory-admin-class making sure you see my Aug 27 update.
DanDonohue - Do you have an update on this; we're all set for the trainings except this being a hold-up please assist.
- DanDonohue
No update yet. There is development work underway, but I don't have an estimated date.
HI DanDonohue We are still not able to access the achivement code tab is this issue still pending to be resolved
