Forum Discussion
SC-200 Exam White Screen Issue - Voucher Expiry Today
Dear Microsoft Certification Support,
I am writing to report a critical issue I encountered during my scheduled SC-200 exam on Saturday. I had successfully completed the system check beforehand, but when I launched the Pearson VUE application, it displayed a completely white screen and nothing else loaded. I waited for around 10–15 minutes, but the issue did not resolve.
My internet connection was stable and high-speed. Other applications worked fine.
To troubleshoot:
- I restarted my laptop three times
- I switched to another laptop, ran the system check again, and attempted the exam
Unfortunately, the white screen issue persisted on both devices.
As my exam voucher expires today, I am unable to reschedule or rebook.
I kindly request support and one of the following:
- A free rescheduling opportunity due to the technical issue
- A voucher extension or replacement, since the issue was not caused by my system
Please advise on the next steps. This is time-sensitive.
Thank you for your help.
Sincerely,
Abhijith S Raj
This isn't certification support. Your first call should be to Pearson Vue https://home.pearsonvue.com/microsoft/contact
Did you run a system test before your exam appointment as strongly advised in your booking email?
5 Replies
This isn't certification support. Your first call should be to Pearson Vue https://home.pearsonvue.com/microsoft/contact
Did you run a system test before your exam appointment as strongly advised in your booking email?
I am following up regarding Case No: 13207626, which was raised by Pearson VUE support on my behalf. I have not yet received any response or update on the matter.
To reiterate, I performed the system check successfully on two separate laptops prior to the exam, and everything appeared to be in order. However, the issue occurred after entering the actual exam environment.
I would appreciate an update on the status of this case, as well as any steps I need to take to resolve the issue or reschedule the exam.
Thank you for your support and assistance.
This is not a support forum for certification exams
Certification support https://aka.ms/credentialssupport
I am following up regarding Case No: 13207626, which was raised by Pearson VUE support on my behalf. I have not yet received any response or update on the matter.
To reiterate, I performed the system check successfully on two separate laptops prior to the exam, and everything appeared to be in order. However, the issue occurred after entering the actual exam environment.
I would appreciate an update on the status of this case, as well as any steps I need to take to resolve the issue or reschedule the exam.
Thank you for your support and assistance.
I am following up regarding Case No: 13207626, which was raised by Pearson VUE support on my behalf. I have not yet received any response or update on the matter.
To reiterate, I performed the system check successfully on two separate laptops prior to the exam, and everything appeared to be in order. However, the issue occurred after entering the actual exam environment.
I would appreciate an update on the status of this case, as well as any steps I need to take to resolve the issue or reschedule the exam.
Thank you for your support and assistance.
