Forum Discussion
Unable to open Documents from SharePoint/OneDrive with Office 2013
Hi Bart, were you able to find any resolution to this?
We're experiencing the same issue. Only impacting Office 2013 instances. We've updated the clients to the latest May 2017 updates (15.0.4927.1000).
For some users, simply enabling ADAL by adding the EnableADAL & Version registry keys has resolved. However we still have some users who are receiving the login prompt when attempting to open SharePoint documents or calendars within their local Office clients. They're unable to get past this prompt.
I will try manually adding the credential to their credential manager.
Hello David,
No solution so far. I'm currently thinking it is linked to alternate login feature. Do you have alternate login enabled on ADFS?
Although it is weird that it is spreading so slowly, only a few cases are reported every day.
Bart
I'm waiting for confirmation, but I believe we do have alternate login enabled.
We've been able to resolve the issue for some office 2013 products by enabling https://support.office.com/en-us/article/Enable-Modern-Authentication-for-Office-2013-on-Windows-devices-7dc1c01a-090f-4971-9677-f1b192d6c910?ui=en-US&rs=en-US&ad=US&fromAR=1. This does require the office instance to be recently patched and up-to-date (see https://support.office.com/en-us/article/Using-Office-365-modern-authentication-with-Office-clients-776c0036-66fd-41cb-8928-5495c0f9168a).
Unforatunely this fix only applies to some of the office products: Excel, Word, PowerPoint, OneNote, InfoPath. It does not resolve the issue for Outlook (with SharePoint calendars) or SharePoint Designer 2013.