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richard1991's avatar
richard1991
Brass Contributor
Sep 23, 2020

"Type the email of the account you would like to use" message

Hi,

 

I was wondering if anyone can help I keep getting this message (Below) If I put in my credentials it just say that it doesn't recognise my email address? Any ideas would be appreciated, thanks

 

Authentication
office 365
security
sharepoint

3 Replies

  • PabloDumas's avatar
    PabloDumas
    Copper Contributor
    Sep 17, 2021
    FYI in case you're dealing with that pop-up for every file you open (and it won't go away no matter what you type!):
    "https://answers.microsoft.com/en-us/msoffice/forum/all/sign-in-type-the-email-of-the-account-you-would/63532fb6-4bc9-46d5-8a79-2a3505e6e202?page=2" ->
    "Frank Fei MSFT Replied on January 10, 2017" answer.
  • AndySvints's avatar
    AndySvints
    Iron Contributor
    Oct 04, 2020
    Hello richard1991,
    Can you please provide screen shot of the error or exact error message?

    Is it saying your email is not recognized cause you do not have permission to the file?
    Or you are typing O365 email address when it is requiring live id and vise versa?
    • ArefHalmstrand's avatar
      ArefHalmstrand
      MCT
      Oct 06, 2020
      The owner of the file might have selected to share the document with a link specific to a certain username. Try asking the owner of the document and see how they decided to share the link.

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