Forum Discussion
Self-service password reset
We enabled self-service password resets, and require users to choose at least 1 but up to 3 choices; mobile #, authentication email, and security questions. Say someone chooses just mobile and sets that up. Now, when they have a change of heart and would rather use security questions, for example, how do they delete the mobile option? Seems you can add, but not remove.
Hi Joel
As an admin, you define the authentication methods (phone, email security questions etc) that are available to the user when they need to reset their password
Each time the user needs to reset their password, they choose one of the available verification methods
If you want to remove an authentication method, you do this via the azure portal
