Forum Discussion
Office 365 MFA Enabled Users and the Apple Mail app for iOS Concern
Office 365 MFA and the Apple Mail app for iOS concern? We ourselves and several customers using Office 365 have noticed a recent issue with the Apple Mail app for iOS when Office 365 MFA is enabled. ...
You have to go into Office 365 and turn on Modern Authentication. Microsoft says in their literature its enabled by default but it’s not.
Turn on Modern authentication for your organization
For most subscriptions modern authentication is automatically turned on, but if you purchased your subscription a long time ago, it might not be. This has to be turned on before MFA works appropriately with Office apps.
In the Microsoft 365 admin center, in the left nav choose Settings > Org settings.
Under Services tab, choose Modern authentication, and in the Modern authentication pane, make sure Enable Modern authentication is selected. Choose Save changes.
Turn on Modern authentication for your organization
For most subscriptions modern authentication is automatically turned on, but if you purchased your subscription a long time ago, it might not be. This has to be turned on before MFA works appropriately with Office apps.
In the Microsoft 365 admin center, in the left nav choose Settings > Org settings.
Under Services tab, choose Modern authentication, and in the Modern authentication pane, make sure Enable Modern authentication is selected. Choose Save changes.
Oh it’s enabled... This isn’t my first rodeo with this problem...
Alex Melching We have the same issue here. Users work fine in the Outlook mobile app, but the handful using the native iOS mail client repeatedly receive the prompt for password/edit settings. I haven't been able to find a solution to this anywhere other than forcing people to use Outlook Mobile. We have been using Conditional Access for some time. Everyone is properly licensed and our org is enabled globally for modern auth. I'm not exactly sure where to go from here. There's a disconnect somewhere.
- Have you seen this article within 'iOS Mail'. Depending on how you configure the iOS mail app, modern or basic auth is selected
https://help.duo.com/s/article/4614?language=en_US
