Forum Discussion
Locked out of my o365 global admin account
Hi there, Today I enabled MFA on my o365 global admin account. I have the mobile number and email address configured in my security profile also. When I tried to sign in I was only offered auth...
AlfredB
This is why you always should have a "break the glass" account available, I guess you do not have any other account with high privileges available?
Just for test, open a new browser and run it in private mode and test once more. I guess that SMS/Phone method have been disabled, and that's why you can't use those methods.
Do you have a CSP partner, that have permissions to your tenant? They should be able to help you in that case.
Hi Pontus,
thank you for the reply.
I don't have an additional global admin account to fix this.
Also don't have a CSP partner.
I have been waiting 13 hours for a callback from MS data protection team and have not received it yet.
My client is paying MS around $650 for such terrible support.
- Alright, I hope that it will get solved as soon as possible! But please, learn from this and always make sure to have an way into a tenant if miss configurstions occurs