Forum Discussion
Post Password Change Office Application Prompting
How long ago was the password changed?
It can take up to 24 hours for password changes to be reflected in all Office 365 services, so it's not an uncommon scenario to change your password but still have the old password work.
It has been over 72 hours.
Everything on the web is working great. It is just the client applications that seem to be stuck. Once the user is prompted they are able to work just fine.
It is like the creds are cached on the machine for the client applications. Or possibly where Office caches the "service" information that you see when you go to the backstage to save a file.
I saw that the Surface 3 Pro had this issue where there was a registery key change for cached identities. It "feels" like something like that (that sounded pretty technical :P).
- That's a bit too long. I have had that scenario where the web worked fine but client apps would still prompt.
You could look at potentially deleting entries from the Microsoft Credential Manager, or failing that I'd suggest contacting support as they may be able to direct you to a KB article or actually troubleshoot it.