Office 365 MFA Enabled Users and the Apple Mail app for iOS Concern
Office 365 MFA and the Apple Mail app for iOS concern? We ourselves and several customers using Office 365 have noticed a recent issue with the Apple Mail app for iOS when Office 365 MFA is enabled. ...
I also have a client where I enabled Microsoft MFA. In reading through this thread and several others, Apple's included. I have found that the easiest fix was to allow Exchange ActiveSync clients in the Client apps section within the Conditional Access policy. Once I enabled Exchange ActiveSync clients, my users that used the default Apple Mail app were once again able to access their email.
Hopefully, this will work for others and save them a little bit of time.
JQ_IT_Admin Please somebody correct me if I'm wrong, but wouldn't allowing ActiveSync open up a security hole (since it's a basic authentication method)?
I have a couple of iOS users who are having the same issue since enabling MFA and disabling basic authentication methods. Some but not all. I have also been recommending the Outlook app & appreciate vortiz posting the link about syncing contacts through the app.
I may take this up with MS support to see if I can get any further. Will update the thread if I do!
The Apple Mail app supports Modern Auth since iOS 11. But when configuring the accout, be sure to use 'Sign-in' and not 'setup manually'. Setup manually will cause basic auth
I can confirm what Thijs Lecomte said. We enabled MFA across the company on 9/1/2021. Many but not all iPhone users had this problem where the built-in mail app kept asking for the password. We found the solution was this: 1. Delete the exchange account from mail settings. 2. Add the mail account back again. 3. Choose "Microsoft Exchange" NOT Outlook.com (Important) 4. Enter email address. The default description of "Exchange" is fine. 5. When prompted for "Configure Manually" or "Sign In" choose "Sign In". This is the critical thing. the “Sign In” option supports MFA authentication, “Configure Manually” does not. 6. Enter your password and do the MFA approval. 7. After verification, you’re good to go.
Anyone know if there is a fix for this yet using MDM? Currently I have to allow Exchange Active Sync in order for the native email apps to work on user phones since Company Portal pushes the mail profile to connect with basic auth. I was under the impression that basic is going away... Anyway, yes, using outlook fixes the issue for mail, but the mail profile from the mdm will still ask for the password constantly and users don't like that.
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We ourselves and several customers using Office 365 have noticed a recent issue with the Apple Mail app for iOS when Office 365 MFA is enabled. ...","body@stringLength":"1504","rawBody":"
Office 365 MFA and the Apple Mail app for iOS concern? We ourselves and several customers using Office 365 have noticed a recent issue with the Apple Mail app for iOS when Office 365 MFA is enabled. When users are out of a known or trusted location and required to MFA to sign in or access Office 365 resources the Apple Mail app for iOS is asking for the user's password. This should NOT happen if MFA is enabled and an App Password has been created to be used for the Mail app. The Mail app then prompts the user to enter their Office 365 password which confuses the end user because they try to re-enter the generated App Password which it then fails to sign in because it actual requires the user's standard password. Has there been recent changes to that platform and the Apple Mail app for iOS? I'm thinking that Apple finally updated the Mail app to support modern authentication, if so why hasn't documentation for it been updated? I can see that Apple introduced the capability in 11.0 but we could not get it to work out of the gate and found it to be NOT 100% reliable. So if they finally got this to work in the latest release of iOS what is the recommendation? Have all the current users update their passwords in the app from the App Password to their standard password or can we continue to use the App Password? We have noticed the increase in support requests from customers about this issue in the past 2 weeks or less.
Office 365 MFA and the Apple Mail app for iOS concern? We ourselves and several customers using Office 365 have noticed a recent issue with the Apple Mail app for iOS when Office 365 MFA is enabled. When users are out of a known or trusted location and required to MFA to sign in or access Office 365 resources the Apple Mail app for iOS is asking for the user's password. This should NOT happen if MFA is enabled and an App Password has been created to be used for the Mail app. The Mail app then prompts the user to enter their Office 365 password which confuses the end user because they try to re-enter the generated App Password which it then fails to sign in because it actual requires the user's standard password. Has there been recent changes to that platform and the Apple Mail app for iOS? I'm thinking that Apple finally updated the Mail app to support modern authentication, if so why hasn't documentation for it been updated? I can see that Apple introduced the capability in 11.0 but we could not get it to work out of the gate and found it to be NOT 100% reliable. So if they finally got this to work in the latest release of iOS what is the recommendation? Have all the current users update their passwords in the app from the App Password to their standard password or can we continue to use the App Password? We have noticed the increase in support requests from customers about this issue in the past 2 weeks or less.
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JQ_IT_Admin Please somebody correct me if I'm wrong, but wouldn't allowing ActiveSync open up a security hole (since it's a basic authentication method)?
I have a couple of iOS users who are having the same issue since enabling MFA and disabling basic authentication methods. Some but not all. I have also been recommending the Outlook app & appreciate vortiz posting the link about syncing contacts through the app.
I may take this up with MS support to see if I can get any further. Will update the thread if I do!
","body@stringLength":"959","rawBody":"
Please somebody correct me if I'm wrong, but wouldn't allowing ActiveSync open up a security hole (since it's a basic authentication method)?
I have a couple of iOS users who are having the same issue since enabling MFA and disabling basic authentication methods. Some but not all. I have also been recommending the Outlook app & appreciate posting the link about syncing contacts through the app.
I may take this up with MS support to see if I can get any further. Will update the thread if I do!
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I also have a client where I enabled Microsoft MFA. In reading through this thread and several others, Apple's included. I have found that the easiest fix was to allow Exchange ActiveSync clients in the Client apps section within the Conditional Access policy. Once I enabled Exchange ActiveSync clients, my users that used the default Apple Mail app were once again able to access their email.
Hopefully, this will work for others and save them a little bit of time.
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I also have a client where I enabled Microsoft MFA. In reading through this thread and several others, Apple's included. I have found that the easiest fix was to allow Exchange ActiveSync clients in the Client apps section within the Conditional Access policy. Once I enabled Exchange ActiveSync clients, my users that used the default Apple Mail app were once again able to access their email.
Hopefully, this will work for others and save them a little bit of time.
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But when configuring the accout, be sure to use 'Sign-in' and not 'setup manually'. 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I can confirm what Thijs Lecomte said. We enabled MFA across the company on 9/1/2021. Many but not all iPhone users had this problem where the built-in mail app kept asking for the password. We found the solution was this: 1. Delete the exchange account from mail settings. 2. Add the mail account back again. 3. Choose \"Microsoft Exchange\" NOT Outlook.com (Important) 4. Enter email address. The default description of \"Exchange\" is fine. 5. When prompted for \"Configure Manually\" or \"Sign In\" choose \"Sign In\". This is the critical thing. the “Sign In” option supports MFA authentication, “Configure Manually” does not. 6. Enter your password and do the MFA approval. 7. After verification, you’re good to go.
Our conditional access policy still has this:
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Currently I have to allow Exchange Active Sync in order for the native email apps to work on user phones since Company Portal pushes the mail profile to connect with basic auth. I was under the impression that basic is going away... Anyway, yes, using outlook fixes the issue for mail, but the mail profile from the mdm will still ask for the password constantly and users don't like that.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":1,"postTime":"2021-10-07T08:05:59.014-07:00","lastPublishTime":"2021-10-07T08:05:59.014-07:00","metrics":{"__typename":"MessageMetrics","views":41372},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:microsoft365/category:products-services/category:communities/community:gxcuf89792board:IdentityAuth/message:222553/message:2822781","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-components/tags/TagView/TagViewChip-1744658874053":{"__typename":"CachedAsset","id":"text:en_US-components/tags/TagView/TagViewChip-1744658874053","value":{"tagLabelName":"Tag name {tagName}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMore-1744658874053":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Pager/PagerLoadMore-1744658874053","value":{"loadMore":"Show More"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"identityauth","messageSubject":"office-365-mfa-enabled-users-and-the-apple-mail-app-for-ios-concern","messageId":"222553","replyId":"1753388"},"buildId":"HEhyUrv5OXNBIbfCLaOrw","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"o365","openTelemetryServiceVersion":"25.1.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/external/components/ExternalComponent.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/tags/TagView/TagView.tsx","./components/tags/TagView/TagViewChip/TagViewChip.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx"],"appGip":true,"scriptLoader":[{"id":"analytics","src":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/pagescripts/1730819800000/analytics.js?page.id=ForumReplyPage&entity.id=board%3Aidentityauth&entity.id=message%3A1753388","strategy":"afterInteractive"}]}
