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Office 365 Admin Role Needed for MFA
I would like to assign members of the help desk access to manage MFA for non-admin users. I already assigned the Authentication admin role and this partially works. Right now the help desk can go i...
None of the "specialist" roles are able to manage users in the legacy MFA portal, as detailed here: https://docs.microsoft.com/en-us/azure/active-directory/roles/permissions-reference
It sounds like you’ve already set up the Authentication admin role, which is a good start. For full access to the MFA management features in the admin center, you might want to consider assigning the "Privileged Authentication Administrator" role. This role could give the help desk the necessary permissions to manage MFA settings directly from the Microsoft 365 admin center https://loklokmods.com/.