Forum Discussion
MFA for one email account with several users
Client runs four shifts with support staff who work from home. Each group of four team members has a single 365 mailbox, and usage passes from one team member to another as the shifts change. For each group, client wants to implement 2FA with Authenticator on the phones of each team member, i.e. four phones authenticating one email account. But this used to be barred for business (‘work and school’) accounts.
DAK what is the current position (and is this documented anywhere?), and if it is still barred what is the best way forward?
4 Replies
There are a few options for giving multiple users access to the same Outlook email account. One option is to create a shared Outlook business inbox where multiple users access the same business account using different credentials. Accessing the same account using different credentials can also be achieved via delegating access. You can also add multiple authenticator instances to an account. Keep in mind you will need to specify a default method. The other route is to access one account using shared credentials. For the later option you need to set up a webhook automation for forwarding the 2FA code to multiple users. If you are not a developer there is an app, Salepager, that can do this for you.
