Forum Discussion
IOS outlook apps can't sign in O365 suddently
IOS apps cache O365 Auth, we delete all MS relate apps on IOS and delete Outlook app.
But when we open Outlook apps it still appear a O365 profile and then auth failed.
Any idea to clean up O365 cache auth on Outlook Apps, or any apps with link to Outlook App.
Thanks.
Hi John,
It can take up to 3-7 days after deleting the Outlook for iOS app on your mobile devices to clear the cache completely.
TechNet describes the following three options:
Option 1: Initiate a Remote Wipe for each user who has used the Outlook app for iOS and Android to connect to Office 365 or Exchange.
Option 2: Have all users delete the Outlook app. All data will be removed in approximately 3-7 days.
Option 3: Have each user remove their account from the Outlook app, and then delete the app from their mobile devices. To remove an account, have users follow these steps:
In the Outlook app, in Settings, tap Account Settings.
Tap Select an Account, and then, with the account selected, tap Remove Account.
Tap Device & Remote Data.
https://technet.microsoft.com/en-us/library/mt684948(v=exchg.160).aspx
- Dominik
Hi John,
It can take up to 3-7 days after deleting the Outlook for iOS app on your mobile devices to clear the cache completely.
TechNet describes the following three options:
Option 1: Initiate a Remote Wipe for each user who has used the Outlook app for iOS and Android to connect to Office 365 or Exchange.
Option 2: Have all users delete the Outlook app. All data will be removed in approximately 3-7 days.
Option 3: Have each user remove their account from the Outlook app, and then delete the app from their mobile devices. To remove an account, have users follow these steps:
In the Outlook app, in Settings, tap Account Settings.
Tap Select an Account, and then, with the account selected, tap Remove Account.
Tap Device & Remote Data.
https://technet.microsoft.com/en-us/library/mt684948(v=exchg.160).aspx
- Dominik