Forum Discussion
jcd12
Dec 09, 2019Copper Contributor
iOS 2FA Edit Settings Continually Prompt When Password Changed
I wanted to get an idea if others in the community are having these issues or if we're doing something incorrectly. 2FA is successfully implemented and working on our iOS devices. The issue co...
Joe Stocker
Jul 12, 2020Bronze Contributor
I've seen this same behavior in two separate customer tenants. What appears to be happening is if the Authenticator Mobile App had *any* previous registration, then after a password change, the broker relationship is lost (Authenticator App is used as a Broker to register the device into Azure AD for conditional access purposes) and so I believe the prompting is caused by conditional access not being satisfied with device claim being met. You can work-around this issue by modifying conditional access to not look for a particular device type (iOS/android) but I feel like this is a bug and I recommend you open a support case with Microsoft.