Forum Discussion
failed set-up of a passkey for a personal MS account
After scanning the QR code (on the PC screen) in the Authenticator app on the Iphone, the error message “Error adding the passkey - Microsoft Authenticator does not support this passkey” (translated ...
Try to fix by below steps:
- Update the Authenticator App: Ensure that you have the latest version of the Microsoft Authenticator app installed on your iPhone. Sometimes, updates include fixes for such issues.
- Check iOS Version: Make sure your iPhone is running the latest version of iOS. Compatibility issues can sometimes be resolved with an update.
- Re-register the Passkey: Try removing the existing passkey (if any) and re-registering it. Sometimes, re-registering can fix issues with passkey registration.
- Use Security Info Portal: If the issue persists, try setting up the passkey through the Security Info portal on your iPhone instead of directly through the Authenticator app.