Forum Discussion
Can't login using MFA after my phone got reset
Hi, I recently performed a factory reset on my phone and missed the fact that I only used Authenticator for MFA for one of my Microsoft Accounts, Accordind to the documentation the only way to solv...
Hedi_Naili, The solution I am going to tell about is only applicable for Work Accounts.
I have same problem of resetting the phone and I was locked out of my account for 2 years atleast.
But my work laptop and login was working fine. I contacted supported team for my organization and they solved the same problem in 10 minutes. If work account, suggest to look out for help for IT Department. Only organization IT side can reset the settings.
