Forum Discussion

Peter Allan's avatar
Peter Allan
Copper Contributor
Sep 01, 2016

AzureAd joined PCs and Windows 1607 Update

Hello,

 

We have a serious issue with our Azure AD accounts. We use our Azure Ad Accounts (Laptops Azure AD joined) for user authentication on our hardware.

After installing Win 10 1607 on several laptop users were unable to log in with their password or Pin. It only affects some users and we cannot find a pattern or a solution. We have to reset those machines entirely and set them up all over again.

 

Can anyone advise?

Authentication

4 Replies

  • MTSBob's avatar
    MTSBob
    Steel Contributor
    Sep 05, 2016
    Chiming in here - had PINs stop working after the 1607 update, and tried numerous troubleshooting steps (remove PIN, unenroll device, disconnect/reconnect from/to Azure AD) with MS Tech support - evidently this is a known issue. I ran out of time troubleshooting this mess and just reverted back to the pre-anniversary update. The only last remaining suggested troubleshooting step that I did not perform was to 1) Disable Bitlocker, 2) Clear TPM state 3) Re-enable Bitlocker. If anyone has time to try that, hopefully you can report back here your result!
    • Robin Vermeirsch's avatar
      Robin Vermeirsch
      Brass Contributor
      Sep 07, 2016
      I'd disabled bitlocker and reset the TPM => TPM will allow you to use windows Hello. After a reset everything worked here.
  • Deleted's avatar
    Deleted
    Sep 01, 2016
    Had the same issue in my case it was bitlocker which caused the problem had same pc without bitlocker and all went well.

    The other one found a black screen after 2 hours reboot but could not logon anymore and there was also not a admin registered to login :-(

    KR,

    Paul
    • Gideon Kay's avatar
      Gideon Kay
      Brass Contributor
      Sep 03, 2016
      From memory you need to suspend bitlocker before major upgrades
      Regards
      Gideon