Azure MFA "Activation Failed" error with Microsoft Authenticator App
We've opened a premier ticket, but has anyone in the community seen this error before? We've got a few users that can't set up the Microsoft Authenticator app, and nothing we do is working. This is...
I already posted a separate reply, but in the time since... I may have found a solution. I don't like coming across posts without something to try, so wanted to add my steps here (you never know when someone else is looking for it). Again though (here comes the disclaimer), this is an old post (no further info from the original case, so it could be that we're dealing with 2 different issues). Whilst my error message matched exactly that shared in the original post, from the research I did it looks like there may be other error messages that could be the same/similar issue (and don't mention 'push notifications' in the error).
To be clear, we were seeing this error for one user at the point of scanning a QR code in the Microsoft Authenticator app to add an account (Office 365 account where we had just enabled the user's MFA).
First, probably worth sharing the first few basic things we tried;
- Try again
- Try manually with code and URL
- Try configuring MFA through an incognito/private window
- Check device push notifications
- Check device permissions
- Check device for latest OS and app updates
- Deleted and reinstalled the MS Authenticator app
- Disable and re-enable user's MFA (requires admin)
We just had an user experience this problem – and after some searching found this post. Would have thought that MS could have made a more helpful error message in the 6 years from the original post – making it more obvious that the problem is with the account / 2FA rather than the users device.
Thank you so much. This really helped. I tried all the other things, and nothing was working. I was afraid I was going crazy, and I had the end user sitting with me. This really saved me. Just an FYI, my admin level didn't have access to this and I had to have a global admin click the "unblock" for me.
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Discuss best practices, share tips & tricks, and learn about topics related to identity and authentication in Microsoft 365.\n \nFor technical support and break/fix questions, please visit Microsoft Support Community. \nFor help & learning (how-to articles, videos, training), please visit Microsoft Support. 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We've got a few users that can't set up the Microsoft Authenticator app, and nothing we do is working. This is...","body@stringLength":"799","rawBody":"
We've opened a premier ticket, but has anyone in the community seen this error before? We've got a few users that can't set up the Microsoft Authenticator app, and nothing we do is working. This is rolling out to all of our users overnight tonight, and none of our global testing has run into anything like this.
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I already posted a separate reply, but in the time since... I may have found a solution. I don't like coming across posts without something to try, so wanted to add my steps here (you never know when someone else is looking for it). Again though (here comes the disclaimer), this is an old post (no further info from the original case, so it could be that we're dealing with 2 different issues). Whilst my error message matched exactly that shared in the original post, from the research I did it looks like there may be other error messages that could be the same/similar issue (and don't mention 'push notifications' in the error).
To be clear, we were seeing this error for one user at the point of scanning a QR code in the Microsoft Authenticator app to add an account (Office 365 account where we had just enabled the user's MFA).
First, probably worth sharing the first few basic things we tried;
- Try again
- Try manually with code and URL
- Try configuring MFA through an incognito/private window
- Check device push notifications
- Check device permissions
- Check device for latest OS and app updates
- Deleted and reinstalled the MS Authenticator app
- Disable and re-enable user's MFA (requires admin)
Essentially, we're trying to check if the user's MFA has been blocked.
Whilst the link contained within the above article did not work, this did (as a global admin);
- Go to Azure portal
- Go to Azure Active Directory
- Go to MFA
- Go to Block/unblock users
My problem user was listed there.
- Press Unblock
- Provide Reason
- Press OK
All that remains now is to know why they got blocked in the first place (parking that for a rainy day... or someone else)
","body@stringLength":"2528","rawBody":"
I already posted a separate reply, but in the time since... I may have found a solution. I don't like coming across posts without something to try, so wanted to add my steps here (you never know when someone else is looking for it). Again though (here comes the disclaimer), this is an old post (no further info from the original case, so it could be that we're dealing with 2 different issues). Whilst my error message matched exactly that shared in the original post, from the research I did it looks like there may be other error messages that could be the same/similar issue (and don't mention 'push notifications' in the error).
To be clear, we were seeing this error for one user at the point of scanning a QR code in the Microsoft Authenticator app to add an account (Office 365 account where we had just enabled the user's MFA).
First, probably worth sharing the first few basic things we tried;
- Try again
- Try manually with code and URL
- Try configuring MFA through an incognito/private window
- Check device push notifications
- Check device permissions
- Check device for latest OS and app updates
- Deleted and reinstalled the MS Authenticator app
- Disable and re-enable user's MFA (requires admin)
Essentially, we're trying to check if the user's MFA has been blocked.
Whilst the link contained within the above article did not work, this did (as a global admin);
- Go to Azure portal
- Go to Azure Active Directory
- Go to MFA
- Go to Block/unblock users
My problem user was listed there.
- Press Unblock
- Provide Reason
- Press OK
All that remains now is to know why they got blocked in the first place (parking that for a rainy day... or someone else)
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Azure MFA \"Activation Failed\" error with Microsoft Authenticator App","moderationData":{"__ref":"ModerationData:moderation_data:4359767"},"body":"
UPDATE for the new Entra admin center experience page
Go to Protection > Multifactor authentication > Block/unblock users
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Thank you, this worked for me.
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This really helped. I tried all the other things, and nothing was working. I was afraid I was going crazy, and I had the end user sitting with me. This really saved me. 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