Forum Discussion
Mario_Morel
Jan 28, 2024Copper Contributor
Authentication Methods - FIDO2 & Authenticator Not Working Together
The issue is that my users are having trouble using the Microsoft Authenticator for authentication specificallly after they are being added to the FIDO2 authentication method. Before that, Authen...
- Feb 03, 2024
JosvanderVaart Kidd_Ip : Thanks Jos and Kidd for looking into this for me. Greatly appreciated.
I think I figured a way around.
1. When I get to the "Sign in with your passkey" dialog, where it offers only passkey and security key, I click on "Cancel". (I have a security key setup, but I still want the option to sign in with Authenticator, in case the security key is not available.)
2. It gives an error message, but also offers other ways to sign in.
3. Next, I have the Authenticator option.
Overall, it works. It is just that it is not an intuitive way to go about it.
Thanks again for your help.
mario
Kidd_Ip
Jan 31, 2024MVP