Forum Discussion
Authentication Methods - FIDO2 & Authenticator Not Working Together
JosvanderVaart Kidd_Ip : Thanks Jos and Kidd for looking into this for me. Greatly appreciated.
I think I figured a way around.
1. When I get to the "Sign in with your passkey" dialog, where it offers only passkey and security key, I click on "Cancel". (I have a security key setup, but I still want the option to sign in with Authenticator, in case the security key is not available.)
2. It gives an error message, but also offers other ways to sign in.
3. Next, I have the Authenticator option.
Overall, it works. It is just that it is not an intuitive way to go about it.
Thanks again for your help.
mario
Thanks Jos for your reply.
Yes, both authentication methods are allowed.
Here are screenshots from Entra ID:
- HI Mario, thanks for sharing the screenshots. I see no strange things here and so it should work. When a user chooses a certain method it will automatically appear next time. Doesn't the user have the option to choose another option? Can you also share the login screen with us?
I believe the issue here is the use of "cancel" in order to change from the default authentication method. The "cancel" button is associated with exiting the logon process altogether (whereas the intent is simply to use an an alternative method that is available). A more intuitive solution would be to either provide a "use alternative method" style button (if alternative methods are available), or when there are alternative methods show the default method in a dropdown, but allow the dropdown to select one of the available alternative methods.
