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Wallace Chu's avatar
Wallace Chu
Copper Contributor
Jun 29, 2021

All Office 365 desktop programs gets account error after Microsoft update

We are using a hybrid Office 365 environment. All users are on MFA and SSO. We have a few users who updated their computers to newer Windows 10 Enterprise OS builds ver. 2004 build 19041.985, plus th...
Authentication
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office 365
Field May's avatar
Field May
Copper Contributor
Jul 14, 2021

Wallace Chu 

 

I'm having the exact same issue. Just curious if you've found a fix? 

  • Wallace Chu's avatar
    Wallace Chu
    Copper Contributor
    Aug 06, 2021
    I just got response from one of our contributors to try the steps below. I haven't tried yet but will find out what happens.
  • JosePinos55's avatar
    JosePinos55
    MCT
    Aug 06, 2021
    Try running the following commands on CMD:
    1-
    Reg delete HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate
    yes
    Net stop wuauserv >NUL
    Cd C:\windows
    rmdir softwaredistribution /s /q
    Net start wuauserv >NUL

    2-
    DISM.exe /Online /Cleanup-image /Restorehealth

    3-
    fsutil resource setautoreset true C:\

    4-
    sfc /scannow
    • Wallace Chu's avatar
      Wallace Chu
      Copper Contributor
      Aug 06, 2021

      Thanks you JosePinos55 I will give it a try.

      • JosePinos55's avatar
        JosePinos55
        MCT
        Aug 06, 2021
        No problem buddy. Also, please run Windows updates again after running the commands.