Forum Discussion
AAD multiple accounts from same realm is not supported by clients.
I've signed out of Excel for iPadOS 2.101.25100311. I've closed (not forced shutdown) and reopened the app. I'm trying to sign in with a different Microsoft account. However, it shows the error: "Another account from your organization is already signed in on this device". How can I completely sign out of that other account? The troubleshooting details are below.
Correlation Id: 5520852a-4877-ec4c-97be-f3de2c079058
Timestamp: 2026-06-21T22:49:29.000Z
DPTI: FAF41146-8AF4-425C-95EE-1654DD13C47C
Message: AAD multiple accounts from same realm is not supported by clients.
Tag: 5pzx9
Signing out of the app may not be sufficient and you may consider clearing cached credentials across all Office apps on the device, learn.microsoft.com/en-us/answers/questions/5916515/problems-logging-in-the-microsoft-apps-from-my-ipa
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Signing out of the app may not be sufficient and you may consider clearing cached credentials across all Office apps on the device, learn.microsoft.com/en-us/answers/questions/5916515/problems-logging-in-the-microsoft-apps-from-my-ipa