Forum Discussion
Unable to Activate Microsoft 365 Nonprofit Grant – Eligibility Issue
Hi everyone,
I’m also experiencing the same issue. Our nonprofit (Vietnam Grace Limited) has been approved for the Microsoft Nonprofit program, but when trying to activate the Microsoft 365 Business Basic (Nonprofit Staff Pricing / Grant) license in the Admin Center, I also see the error message:
“You are not eligible to buy this product.”
I’ve followed the steps as instructed and confirmed our eligibility status, but still can’t assign or activate the license.
Has anyone here found a solution or workaround for this? Any help would be greatly appreciated.
Thanks in advance!
Thanks for reaching out, and I'm sorry you're running into this issue.
If you're seeing the message "You are not eligible to buy this product", it may be related to a verification issue—even if your nonprofit has already been approved. Just to confirm, did you receive an approval email stating that your organization’s eligibility was confirmed? If so, I recommend submitting a support ticket online for direct assistance. Here’s how:
Microsoft Nonprofit Support Portal:- Go to https://nonprofit.microsoft.com/en-us/getting-started
- Click on tab to contact someone in the top banner
- Once you're on the page:
• Type “support” in the “How can we help?” box
• Fill out the required fields
• For “I am a…”, select “Current Nonprofit Customer”
• For “What can we help with?”, choose “Nonprofit Offerings”
This should route your request to the appropriate team who can help resolve the error and complete your license claim.
