New non profit account, can’t access admin panel

Question

We have existing 365 email through GoDaddy. Have recently been accepted for a nonprofit account with Microsoft and plan to not move over completely and leave GoDaddy behind, however when registering I stupidly selected transfer account rather than create a new account. Now when I try to log in and access the admin panel it redirects to the GoDaddy admin.

Do I need to start again and register and will that be accepted as might show up as a duplicate account or can the account be transferred so we have the temporary onMicrosoft.net domain for setting things up before we switch over from GoDaddy?

I have not been able to find any other contact details for Microsoft and an email to support a few weeks ago has gone unanswered. Any help would be appreciated.

stewartgreenuk · Answer

thanks, This has been done now and am in process of assinging domain to new account

meenahkhosraw · Answer

Hello&nbsp;Stewartgreenuk,&nbsp;
&nbsp;
I'm currently in the process of raising your question to the right subject matter expert to answer your question. I will follow up with you soon.
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Thank you,

tiffianylaw · Answer

Hi Stewartgreenuk,

I regret to learn of the difficulties you're encountering with your Microsoft nonprofit account access. Should your Microsoft 365 licenses be managed through GoDaddy, it is important to note that their admin center may prevent access to the Microsoft Nonprofit Tenant admin center.
 
GoDaddy typically designates itself as your partner, which results in your login being redirected to their portal. Consequently, employing a domain linked to a GoDaddy-hosted domain will trigger a redirection of your account.
 
To circumvent this, you may register a new account using an email and website independent of GoDaddy. This action will assign you a default .onmicrosoft.com domain, enabling full management of your Microsoft Nonprofit Account. Should the need arise to utilize your domain, engaging with a certified Microsoft Partner is advisable for further assistance.

Microsoft Partner Network link: https://partner.microsoft.com/en-us/partnership/find-a-partner

meenahkhosraw · Answer

Hey&nbsp;Stewartgreenuk,&nbsp;
&nbsp;
If you&nbsp;still experience difficulty after trying&nbsp;TiffianyLaw's suggested steps, I recommend reaching out to&nbsp;Nonprofit Support - Contact us&nbsp;for further assistance.
&nbsp;
Thanks,

Forum Discussion

New non profit account, can’t access admin panel

4 Replies

Resources