Re: Call overflow handling

dmkrueger67 I know this is an old topic, but have you ever fixed this issue? We have a similar case. When the phone rings our first line should pickup the phone, only in case no one is available on the first line, new calls should be overload to the second line directly (and in case no one is available over there the call should be overload to the third line). When setting the maximum queue length to 0 all calls will be forwarded to the overload, setting the queue length to 1, the first one is waiting in the queue and the second one is overloaded to the next line.