Forum Discussion
unable to add account to my outlook
hello
i'm trying to connect my outlook 2021 on a on prem account in our exchange
i enter the mail i want to add but ending with the same message again and again :
not sure why.
Thanks
12 Replies
Hi Pete_OJ,
I am an Independent advisor answering questions on Outlook.Can you access the account on the web or another PC?
Follow these steps:
1. Update Outlook
2. Set up the account manually
3. Create a new profile with Control Panel and add the account.4. As a further step, you can sign in to the account on another PC to see if the issue persists.
If you find this information helpful, please mark it as best response which will assist others with the same question.
/Temitope Victoria
#temitopevictoriacompany- hello OWA is working no issue , even on my phone i have this account but when i tries to use it on my outlook at work i get the error something went wrong.
i will tries to connect this account on another pc
i tries also to connect this account to another profile on my pc same error- It's great that you will use another PC to connect.
However, if it is a work PC, I will advice you contact your IT Admin to check for any changes on the account or device.
