Forum Discussion

davidpetree1's avatar
davidpetree1
Iron Contributor
Sep 05, 2018
Solved

"Throttled" image when connecting to EXO from Outlook

 

Getting a lot of customers that are getting this image when trying to connect to Exchange Online from the outlook client.

 

Anyone seeing this?

7 Replies

  • Gina Hawkins's avatar
    Gina Hawkins
    Copper Contributor

    Yes - seeing this with Outlook as well as our Skype clients. OWA works with no issues.

    • davidpetree1's avatar
      davidpetree1
      Iron Contributor
      WOw
      Yea, a ton of people posting over on Spiceworks about this too

      https://community.spiceworks.com/topic/2160172-throttled-pop-up-in-outlook-when-signing-into-o365?utm_campaign=item&utm_medium=rss&utm_source=global
  • Yep, we got this too (as well as 2 other tenants I know of). Seems to be pretty wide spread. Yet I don't see a service outage on this. 

    • davidpetree1's avatar
      davidpetree1
      Iron Contributor
      Yea, we keep getting calls/tickets on it from different tenants too. We are trying to open a Service ticket with MS but we are on Hold (9 mins now) since calling in to open a case.. And yea, no SI on SHD that we can see either.
  • davidpetree1's avatar
    davidpetree1
    Iron Contributor
    Let me also say, Outlook clinet says "need password" and when they click on that to enter in password, that is the box that pops up. We just got around 11-15 different customers all call in at the same time, with the same issue
    • Brent Ellis's avatar
      Brent Ellis
      Silver Contributor

      same thing in our tenant, happened within the past hour

       

      also affecting Skype for Business

Resources