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ChristianBergstrom's avatar
ChristianBergstrom
Silver Contributor
May 20, 2020

'Suggested locations' shows incorrect capacity

Hello, anyone else seeing an incorrect capacity in the 'suggested locations' feature? It started with another conversation here where a member had a question how one could change the capacity. As a consequence I had a look at our own settings and noticed they did not match.

 

I've gone through the settings in EXO as well as Set-Place cmdlet and it looks OK. It's not happening on all rooms and there are no differences between one that has correct display of capacity and one that has incorrect display of capacity. If I hover over a suggested location in Outlook on the web on a room that displays the incorrect capacity and let it "pop up" it's a correct display of capacity.

 

Any thoughts or just open up a ticket?

 

Thanks,

  • PeterRising Found this https://office365itpros.com/2019/08/28/populating-locations-outlook-places-service/ and in the comments below, reply 6, another person has the exact same issue. I believe I'm gonna follow Mr Redmonds advice (support case). Thanks for your reply Peter, appreciate it. Btw, really impressed by your contributions here. Great skills!

     

    *updated* partial solution is to clear the cache in Outlook on the web (e.g. hit "x" on the suggested location) as the Outlook client populates it from there. Still no explanation why this is happening or how to solve it org. wide.

     

    *updated* final answer from Microsoft premier support

    "There is no way we can clear the suggested locations for all the users. I would like to inform you that it is not necessary that all the users are facing this issue. Users which have used this room in the past must be getting it as suggestion. There is no way we can remove the cached location for all the mailboxes from admin center or by running any power shell command."

  • ChristianBergstrom 

     

    So the capacity shown for the room mailbox in Exchange Online does not match the capacity shown in Outlook for that mailbox?  Is that what you are seeing?

    • ChristianBergstrom's avatar
      ChristianBergstrom
      Silver Contributor

      PeterRising Found this https://office365itpros.com/2019/08/28/populating-locations-outlook-places-service/ and in the comments below, reply 6, another person has the exact same issue. I believe I'm gonna follow Mr Redmonds advice (support case). Thanks for your reply Peter, appreciate it. Btw, really impressed by your contributions here. Great skills!

       

      *updated* partial solution is to clear the cache in Outlook on the web (e.g. hit "x" on the suggested location) as the Outlook client populates it from there. Still no explanation why this is happening or how to solve it org. wide.

       

      *updated* final answer from Microsoft premier support

      "There is no way we can clear the suggested locations for all the users. I would like to inform you that it is not necessary that all the users are facing this issue. Users which have used this room in the past must be getting it as suggestion. There is no way we can remove the cached location for all the mailboxes from admin center or by running any power shell command."

      • PeterRising's avatar
        PeterRising
        MVP

        ChristianBergstrom 

         

        Thanks for sharing the article.  Very useful read.  It will be interesting to hear what Microsoft say about the issue,

         

        Also, thank you for the kind words my friend.  Really appreciated.  I love trying to help people where I can, and I'm finding that when I can't, I am learning new things all the time from the great people of the community such as your good self!  :happyface:

         

        And don't worry about the best response. People searching for this issue need to know what to do.   Totally the correct thing to do! 

    • ChristianBergstrom's avatar
      ChristianBergstrom
      Silver Contributor
      It’s the Suggested locations feature. On the run with mobile, can attach a couple of screenshots later. Cheers!

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