Forum Discussion
Small issue with retention policies
The policy looks like it is applied the default of deleting spam after 30 days is active and working.
I have checked a couple tenants and they are the same. So I think I have something wrong, but it should be default.
Second it doesn't seem like I can edit the default tags. My guess is I would need to creat new tags and a custom policy if I wanted to chance the junk mail tag to 60 days. And reapply the deleted items rage that was removed.
Does this sound right?
Hi Jeff,
I agree with Vasil, is your mailbox an E3 with Archive activated ?
- Thanks everyone. The problem does seem to be the inline archive option. I was assuming this retention tag would apply to the archive folder now present in everyone mailbox. Much like delete item is a folder.
I was thinking the inline archive was managed by something else. Anyway, again that appears to be the issue.
Now if I can create a retention tag to send items to the archive folder.That's what Inbox rules are for :)
VasilMichev. Yes, it just felt like a retention policy sort of thing to me. I suppose it is pretty user specific at that point though. Maybe a user does not really want to use the archive folder. Anyway, this answer the question about what is going on.
Thanks
- Yep, agree with Vasil. As Nuno asked, is Archive enabled for the user? If Archive isn't enabled, then the retention tag will not work. User mailbox has to have an Exchange Online Plan 2 license (included with E3 and E5) or Exchange Online Plan 1 with Online Archiving add-on license added in order to enable online archiving.
Hi Jeff,
I agree with Vasil, is your mailbox an E3 with Archive activated ?
There can be a number of reasons why the retention policy/tags are not taking efect, in general you can start troubleshooting by making sure the correct tags are applied. If this is a new mailbox or recently migrated one, it might take a while for the MFA to start processing it, you can give it a push via the Start-ManagedFolderAssistant cmdlet. If it's still not working, check the *ELC* properties via:
Export-MailboxDiagnosticLogs user@domain.com -ExtendedProperties
You should have no problems editing default/folder tags, but after those are changed the policy needs to be reapplied/the mailbox reprocessed. For the Deleted items tag, best create a new, non-default policy and assign it to the mailboxes in question. Renaming the default policy should also work, but I seem to recall some instances where the changes there were overwritten...
