Forum Discussion
retention tag won't delete emails from deleted items
I've created a retention tag, which will delete all items older than 120 days. It is working on all folders, except "Deleted items" folder. I want to delete old emails in that folder too.
@ found the problem.
User deleted his emails. When emails were moved to Deleted Items, they were tagged on that date. So original date of email received was ignored.
https://docs.microsoft.com/en-us/exchange/security-and-compliance/messaging-records-management/retention-age#determining-the-age-of-different-types-of-items
In the Deleted Items folder
Date of delivery or creation unless the item was deleted from a folder that does not have an inherited or implicit retention tag.
If an item is in a folder that doesn't have an inherited or implicit retention tag applied, the item isn't processed by the The Managed Folder Assistant (MFA) and therefore doesn't have a start date stamped by it. When the user deletes such an item, and the MFA processes it for the first time in the Deleted Items folder, it stamps the current date as the start date.
7 Replies
@ found the problem.
User deleted his emails. When emails were moved to Deleted Items, they were tagged on that date. So original date of email received was ignored.
https://docs.microsoft.com/en-us/exchange/security-and-compliance/messaging-records-management/retention-age#determining-the-age-of-different-types-of-items
In the Deleted Items folder
Date of delivery or creation unless the item was deleted from a folder that does not have an inherited or implicit retention tag.
If an item is in a folder that doesn't have an inherited or implicit retention tag applied, the item isn't processed by the The Managed Folder Assistant (MFA) and therefore doesn't have a start date stamped by it. When the user deletes such an item, and the MFA processes it for the first time in the Deleted Items folder, it stamps the current date as the start date.Hello Ondrej Balaz,
I think you're using the incorrect policy tag type, could you change it to a RPT?
Please have a look at this to clear things up:
thank you for your reply. I also had another retention tag, which target Deleted items. Still not deleting older emails 😞 See attached picture.
Ondrej Balaz Hi, have to agree with the previous reply. I also believe you're using a Default policy tag (DPT) but should be using Retention policy tags (RPTs).
https://docs.microsoft.com/en-us/exchange/security-and-compliance/messaging-records-management/retention-tags-and-policies#retention-policies
