Forum Discussion
retention tag won't delete emails from deleted items
@ found the problem.
User deleted his emails. When emails were moved to Deleted Items, they were tagged on that date. So original date of email received was ignored.
https://docs.microsoft.com/en-us/exchange/security-and-compliance/messaging-records-management/retention-age#determining-the-age-of-different-types-of-items
In the Deleted Items folder
Date of delivery or creation unless the item was deleted from a folder that does not have an inherited or implicit retention tag.
If an item is in a folder that doesn't have an inherited or implicit retention tag applied, the item isn't processed by the The Managed Folder Assistant (MFA) and therefore doesn't have a start date stamped by it. When the user deletes such an item, and the MFA processes it for the first time in the Deleted Items folder, it stamps the current date as the start date.
@ found the problem.
User deleted his emails. When emails were moved to Deleted Items, they were tagged on that date. So original date of email received was ignored.
https://docs.microsoft.com/en-us/exchange/security-and-compliance/messaging-records-management/retention-age#determining-the-age-of-different-types-of-items
In the Deleted Items folder
Date of delivery or creation unless the item was deleted from a folder that does not have an inherited or implicit retention tag.
If an item is in a folder that doesn't have an inherited or implicit retention tag applied, the item isn't processed by the The Managed Folder Assistant (MFA) and therefore doesn't have a start date stamped by it. When the user deletes such an item, and the MFA processes it for the first time in the Deleted Items folder, it stamps the current date as the start date.