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ErikFrangez's avatar
ErikFrangez
Copper Contributor
May 31, 2020

RetantionPolicy not visible inside Outlook and OWA (some mailboxes)

Hello,

 

we have Exchange 2016 deployed on Windows Servers 2016 (with all patches installed, including CU16).


Recently some our users reported that they don't see retention policys inside Outlook or OWA - in case of Online Archiving feature.

 

I don't know if I explain well. Here is one screenshot what those users missing inside mailboxes:

 

Also policys are missing inside OWA.

 

On users mailboxes policys are applied:

 

Please help!

 

What can we do to solve this problem..


Thank you!


Regards, Erik

2016
Exchange Server
hybrid
office 365
  • BemmelenPatrick's avatar
    BemmelenPatrick
    Iron Contributor
    Jun 01, 2020
    Hello Erik,

    Did you try to restart the Mailbox Assistant service on the Exchange Server?
    This service processes all retention labeling as well as applying the policies.
    Maybe it's stuck for some reason?
    And did you check if all the labels are correctly specified in the policy to the correct folders (personal vs default etc.)
  • manuphilip's avatar
    manuphilip
    Brass Contributor
    May 31, 2020

    HiErikFrangez ,

     

    Retention Policies can be overridden by Retention Hold Policies. Check, if there are Retention Hold policy applied. Disable the policy. For example, check

    Get-Mailbox "Michael Allen" | Select RetentionHoldEnabled 

    If this is enabled, disable it by

    Set-Mailbox "Michael Allen" -RetentionHoldEnabled $false

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