Forum Discussion
george2275
Jul 24, 2023Copper Contributor
Remove old thumnail photo appearing in Outlook/OWA
Hi All,
Have an odd issue. We have an old thumbnail photo/Outlook photo appearing for a cloud only DL.
I am trying to remove it but cannot find any trace of this photo in the environment. So far I have tried the following:
Checked all 365/ Exchange / On-prem AD attribute settings
Checked DNS for BIMI records
Forced Outlook cache reset to confirm not local issue / tested present in OWA
Re-created the impacted Distribution List
Does anyone have any other ideas of what else I can check/try?
Thanks in advance!
2 Replies
Hi george2275
How long has it been since you cleared the photo?
Are your Outlook clients running in cached mode or online?- george2275Copper ContributorThis is the thing, I've not managed to find the photo to clear.... I've recreated the distro about a month ago, clients are in cached mode but the image also appears in OWA