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george2275's avatar
george2275
Copper Contributor
Jul 24, 2023

Remove old thumnail photo appearing in Outlook/OWA

Hi All,

 

Have an odd issue. We have an old thumbnail photo/Outlook photo appearing for a cloud only DL. 

 

I am trying to remove it but cannot find any trace of this photo in the environment. So far I have tried the following: 

 

  • Checked all 365/ Exchange / On-prem AD attribute settings

  • Checked DNS for BIMI records

  • Forced Outlook cache reset to confirm not local issue / tested present in OWA

  • Re-created the impacted Distribution List

Does anyone have any other ideas of what else I can check/try?

 

Thanks in advance! 

 

2 Replies

  • Hi george2275 

    How long has it been since you cleared the photo?
    Are your Outlook clients running in cached mode or online?

    • george2275's avatar
      george2275
      Copper Contributor
      This is the thing, I've not managed to find the photo to clear.... I've recreated the distro about a month ago, clients are in cached mode but the image also appears in OWA