Forum Discussion

Mike Koch's avatar
Mike Koch
Copper Contributor
May 31, 2017

Focused Inbox not working

Finally got Focused Inbox to appear in my Windows Outlook 2016 client yesterday, after finally enabling Modern Authentication in our Exchange Online tenant. It had been present and working in my Mac ...
2016
exchange online
outlook
Jeff Estes's avatar
Jeff Estes
Copper Contributor
Apr 09, 2018

I solved my problem this way.

Logged into the webmail interface for Outlook(Office 365).

 

Navigate to options>Mail>Layout>Focused Inbox.


For some unknown reason my radio button had been set to "Don't Sort Messages".  I flipped it back to "Sort Messages into Focused and Other".

Kevin Durham's avatar
Kevin Durham
Copper Contributor
Jul 14, 2018

I have the same problem, everything was working without issue ever since focused Inbox was introduced, then one or two days ago it just stopped working. everything in options is set to sort by focused inbox, Outlook has forgotten or stopped understanding what a focused/ other email is. I have tried all that I can from a user point of view as I am not an admin on our exchange.

 

Any Other ideas or help?

  • TimBal63's avatar
    TimBal63
    Copper Contributor
    May 20, 2019

    Kevin DurhamI'll assume this has been resolved on your end since it's been almost a year.  The only solution that works is to create a new profile.  Nothing else seems to work.

    • MatthewMcDonald_ews's avatar
      MatthewMcDonald_ews
      Brass Contributor
      Feb 14, 2024
      Necropost, but has anyone ever found a proper solution to this? My Focused Inbox has been working flawlessly for a few years now, but all of a sudden it's gotten flaky. Messages it was throwing into other per my request are no longer going there, while others do. Also sometimes I'll see one of the messages in Focused but if I switch to Other it displays there as well and if I go back to Focused, it's gone from there, like the view is messed up.