Forum Discussion
Outlook show add service prompt
We have exchange 2016 on-prem. Suddenly some users are prompted with a “add a service” window, while using outlook, which ask for credential with a message that “ no work credential are found” and s...
Make sure both Exchange and Outlook have all the latest updates/patches installed. You can usually see what connection is causing the problem by checking the Outlook connection status https://learn.microsoft.com/en-us/outlook/troubleshoot/connectivity/description-of-the-connection-status-dialog-box