Forum Discussion
Outlook is crashing when responding to certain people.
Right now someones Outlook is crashing immediately when they reply to certain people and hit send. My original steps were repairing office and rebooting, checking for updates which there were none, r...
Hi gino8807
Well it definitely sounds like you have some huge issues, that most likely are located locally on that specific device.
Could you please verify the following:
The end-user can reply to the email from another device running Outlook
The end-user can reply to the email from an mobile device
When you have verified this, we have located the issue to the specific device.
Next step from here, would be to test to rename the SRS file for the specific profile:
- Turn off Outlook
- Browse to C:\Users\xx\Appdata\Roaming\Microsoft\Outlook
- Locate the profilename.srs
- Rename the profilename.srs to profilenameOLD.srs
- Start Outlook and try to send the email once more
Pontus Själander Fixed it but unfortunately not with your method, which I just saw. Reinstalling Office entirely fixed it.
gino8807 That's great!
