Forum Discussion
Need help with troubleshooting connection to receive connector
Hi Folks,
It's been over 20 years since I've really had to dive into the depths of exchange, and sad to say, I have forgotten most of what I knew. Please bear with me as I fumble through this...
Scenario:
I am currently trying to get a hosted accounting software (QB) to connect to on-prem exchange 2016 via webmail. QB will ask for password when using configs below. Change anything and it states it cant connect.
Configs:
QB is configured to use webmail to server, mail. domain name, port 25. I have created a receive connector to listen for mail from the IP of the hosted QB, over port 25.
Authentication on connector is TLS and Basic Auth. Permission is, exchange users. Protocol logging is verbose. OWA works just fine.
I cant tell if QB truly connects or not. How can I troubleshoot this scenario, and verify QB actually connects to my receiver? I have talked w/ QB T2 tech support and they could not resolve. Sent me link to developer site and said good luck... Not a developer, so not sure what to do with that.
Any help would be greatly appreciated!
3 Replies
- Ok, more than a week later.... maybe you already solved it.
If not, are you able to connect using telnet on port 25 from home via the Internet?
I assume you also have a firewall in front of the Exchange server, is this configured correctly? - Permission is, exchange users. you should authenticate to use that connector, did you provide credential in QB? If not, tick Anonymous User as well. Since verbose logging is enabled, you can dig deeper into the log which resides on %exchangeinstallpath%\TransportRoles\Logs\FrontEnd\ProtocolLog\SmtpReceive
- Hi randieriko,
I did provide credentials in QB, yet it just keeps asking for the password repeatedly.. Sorry, should have added that in the original post.
Thx for the log info, I will check into them tomorrow!
