Forum Discussion
DevOpsMaverick
Jun 04, 2019Brass Contributor
Managing Voice Mail Options for A Shared Mailbox
Is there a way to allow users with Full Mailbox Access to a shared mailbox which has Unified Messaging enabled to manage the "Voice Mail / Call Answering Rules etc" options section in OWA? They c...
VasilMichev
Jun 04, 2019MVP
If he has Full Access, he should be able to open the shared mailbox directly in OWA and access all the options: https://outlook.office.com/owa/shared@domain.com/?path=/options/mail
- DevOpsMaverickJun 04, 2019Brass ContributorThanks Vasil,
That was my thoughts exactly ... but unfortunately the "Voice Mail" section is missing,
Neither account has a different OWA Policy to one another,
This isnt just for Shared Mailboxes, any other User mailbox which has UM enabled and I or someone else has FMA rights to cannot see the "Voice Mail" section in Options- VasilMichevJun 04, 2019MVP
Well bummer, I don't have UM enabled in my test tenant to play with this. What if you try the direct links, such as https://outlook.office.com/owa/?path=/options/callanswering
- DevOpsMaverickJun 04, 2019Brass Contributor
Indeed ...
Same thing when using the direct links, it actually just takes you to the root of General because Voice Mail isnt present
As you can see not all "General" options are available when viewing the Options of a mailbox you have Full Mailbox Access to ...
I'm guessing the "General" options have a lot of "My" settings that only can be called when logged in as the user ...