Forum Discussion
How to make sure all email from internal to inbox ?
Hello
I has created a rule email to allow domain internal by pass spam filter , but some email form the same sender some time to inbox some time to junk , it only occur some user not all .
please help me fix it
Best Regards,
Thanks
Hi, Tien Ngo Thanh
Ok, I have reviewed the notes. I am going to make a few assumptions here
1.) You have a rule stating that anyone who sends as your domain from outside the organisation is blocked
2.) You have a rule stating that anyone who sends as your domain from inside your organisation bypasses spam and should go straight to the inbox.
Number 2 is not happening with this user. It is sometimes going to spam and sometimes to junk.
I would stick to my original recommendation and add the user to the allow list on the mailbox in OWA and it should stop this from happening. It is likely the junk email settings on the mailbox
https://docs.microsoft.com/en-us/office365/securitycompliance/reduce-spam-email
Best, Chris
7 Replies
- Ok, go into Outlook Web Access > Cog > Go to Mail Settings > Go to Block or Allow and add the user/email address to your Safe Senders and Recipients List. That should resolve it.
Hope that answers your question
Best, Chrissorry i am not understand it ready mark not spam why do we must add it to allow list of user
- From experience, I have seen some mail get junked even if the sender is on the whitelist at a tenant level for reasons such as the mail can contain things such as images not native to it.
Did you add the domain to the whitelist of the spam policy in the Exchange Admin Portal, or did you actually create a rule to bypass the spam filter completely? In the case of the latter, it could be junked at a mailbox level as opposed to Exchange Online Protection.
I would recommend adding them to the mailbox whitelist and see how you get on.
Best, Chris
