Forum Discussion
Focused Inbox not working
Finally got Focused Inbox to appear in my Windows Outlook 2016 client yesterday, after finally enabling Modern Authentication in our Exchange Online tenant. It had been present and working in my Mac ...
Mike - wondering if the 'training messages' method is working over time. I used Clutter for a few years and Focused Inbox worked flawlessly for me the first month or so of release. As of last week, it just stopped working, all messages go to Inbox as you've noted. I have covered all settings/suggestions and nothing. What I find odd, Focused Inbox has been part of the iOS Outlook app for a long time and it always worked with zero training required. I have colleagues who are not experiencing my issues at all. Makes no sense.
Hello David,
Messages go into the Other tab automatically, yes, but it's more of a filter for marketing messages and spam. No false positives, so that's a plus. I still get quite a bit in Focused, so it's a regular routine to move them to Other or report them as Junk. I still feel that it worked better before it stopped working suddenly, but I can't back that up with any proof.
As the Exchange admin, I really hope this doesn't happen to any of my users. Telling them that their only option is to retrain the filter is a lousy solution.
Mike
Mike,
I am having the exact situations you mentioned... its as if all learning was lost and I need to manually retrain my Focused inbox. I am using Outlook.com and this just occured last week. I had been using Focused inbox (nearly flawlessly) for months.Suddendly last week it stopped working on all clients and devices. Very frustrating. You explained and documented this very well!!! Thank you for posting this problem.
Thanks
AaronHi
I thought that Exchange Online had modern authentication on as default? Still i read that you turn it on?
Regards
Fredrik
