Forum Discussion

Mike Koch's avatar
Mike Koch
Copper Contributor
May 31, 2017

Focused Inbox not working

Finally got Focused Inbox to appear in my Windows Outlook 2016 client yesterday, after finally enabling Modern Authentication in our Exchange Online tenant. It had been present and working in my Mac ...
2016
exchange online
outlook
Steve_Conn's avatar
Steve_Conn
Icon for Microsoft rankMicrosoft
Jun 08, 2017

Hi Mike--

 

Did you try disabling Focused Inbox in your Outlook desktop, then re-enabling it?  Or disabling it at the user level, then re-enabling it?

 

Thanks--
Steve

Mike Koch's avatar
Mike Koch
Copper Contributor
Jun 09, 2017

Yes, I tried that, Steve, both on the mailbox from powershell using Set-FocusedInbox, and also by toggling the view in Outlook on both the Mac and Windows versions. And I believe that only toggles the view, not the underlying mailbox functionality that flags those messages so the client knows which view to put them in. But I could be wrong, it may do more than that. Thanks!