Forum Discussion
Focused Inbox not working
Excellent idea! I had not thought to check the status of the add-ins. Unfortunately (or, fortunately) the Exchange add-in IS loading properly, so that is not causing this problem. I did take the opportunity to disable all the other add-ins and restarted Outlook, but the problem remains. I will leave them disabled for the rest of the day, just to keep my configuration as basic as possible.
I do NOT think this issue is specific to my Windows Outlook 2016 client. I also regularly use a Mac Outlook 2016 client, the iOS Outlook clients for both iPhone and iPad, as well as the OWA client. All show the Focused and Other tabs, and none show or move any messages to the Other tab unless I do it manually myself. It is as if the Focused Inbox functionality of the server-side mailbox is not enabled, although the setting clearly indicates that it is.
I'm hoping that my support call with Microsoft this afternoon will uncover more information. I will report back with any additional findings after that call.
MicrosoftHi Mike--
Did you try disabling Focused Inbox in your Outlook desktop, then re-enabling it? Or disabling it at the user level, then re-enabling it?
Thanks--
Steve
Yes, I tried that, Steve, both on the mailbox from powershell using Set-FocusedInbox, and also by toggling the view in Outlook on both the Mac and Windows versions. And I believe that only toggles the view, not the underlying mailbox functionality that flags those messages so the client knows which view to put them in. But I could be wrong, it may do more than that. Thanks!
