Forum Discussion
Mike Koch
May 31, 2017Copper Contributor
Focused Inbox not working
Finally got Focused Inbox to appear in my Windows Outlook 2016 client yesterday, after finally enabling Modern Authentication in our Exchange Online tenant. It had been present and working in my Mac ...
Mike Koch
Jun 07, 2017Copper Contributor
So, it's a week later and Focused Inbox is still enabled but not actually doing anything. No messages show up in the Other tab, in any of my clients, unless I move them manually. And I've been doing that a lot over the past week. The feature is working for my coworkers, so my mailbox seems to be the only one affected. At this point, I'm hoping that it somehow lost all the knowledge it accumulated during the Clutter training, and it's just re-learning my preferences, and one day it will just start working.
I'm in the Insider Fast ring, so I reported the problem through the Contact Support function within Outlook, but so far I've received no response from anyone at Microsoft.