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Mike Koch's avatar
Mike Koch
Copper Contributor
May 31, 2017

Focused Inbox not working

Finally got Focused Inbox to appear in my Windows Outlook 2016 client yesterday, after finally enabling Modern Authentication in our Exchange Online tenant. It had been present and working in my Mac ...
2016
exchange online
outlook
Mike Koch's avatar
Mike Koch
Copper Contributor
Jun 07, 2017

So, it's a week later and Focused Inbox is still enabled but not actually doing anything. No messages show up in the Other tab, in any of my clients, unless I move them manually. And I've been doing that a lot over the past week. The feature is working for my coworkers, so my mailbox seems to be the only one affected. At this point, I'm hoping that it somehow lost all the knowledge it accumulated during the Clutter training, and it's just re-learning my preferences, and one day it will just start working.

 

I'm in the Insider Fast ring, so I reported the problem through the Contact Support function within Outlook, but so far I've received no response from anyone at Microsoft.

 

  • TAE_YOUN_ANN's avatar
    TAE_YOUN_ANN
    MVP
    Jun 07, 2017

    Hello!

     

    Activate your Focused inbox by:

    1. Access the Exchange Online environment through the powershell.
    2. Set-OrganizationConfig -FocusedInboxOn $ True (applies to entire organization)
    3. Check if Get-OrganizationConfig is applied.
    4. Go to Exchange Central Administration - Mail Flow - Rules and create a Focused inbox rule.
    Set the message header to this value Add the following header value in the entry:
    X-MS-Exchange-Organization-BypassFocusedInbox

    [Reference contents]
    How to apply per user mailbox
    Set-FocusedInbox -Identity true@TaeYoun.com -FocusedInboxOn $ True
    How to Verify That User Mailbox Units Are Applied
    Get-FocusedInbox -Identity true@TaeYoun.com

     

    http://taeyoun.com/220931790337

     

    • Mike Koch's avatar
      Mike Koch
      Copper Contributor
      Jun 07, 2017

      Thanks, but Focused Inbox is already enabled at both the organization level and on my mailbox. And I fail to see the need for a transport rule, since the purpose of that header is to allow certain messages to bypass the Focused Inbox processing, which is not the case here. Everything is going to my Focused tab, and nothing goes to the Other tab unless I move it there explicitly.

       

      • TAE_YOUN_ANN's avatar
        TAE_YOUN_ANN
        MVP
        Jun 08, 2017

        Thank you for your response.
        Do you see the Focused tab?

    • ChristineStack's avatar
      ChristineStack
      Steel Contributor
      Jun 22, 2017

      Our focused inbox works perfectly since turning on modern authentication.  NEW related question:

      This has been a very collaborative group on this thread so I am asking the question here.

       

      Can I create a rule on mail that is flagged as Other?  I cannot figure this out but my VIP would like to have all mail in the Other view be marked as read so that the unread mark does not include it on the Inbox folder.  Anyone have an idea for this?

       

      THANKS

      • TAE_YOUN_ANN's avatar
        TAE_YOUN_ANN
        MVP
        Jun 26, 2017

        Hi!

        I think can do it in two steps.

        1. Use Outlook rules to filter by "Inbox" first.
        2. If you need to fine-tune your Focused Inbox, Move to Focused and Move to Other options are available to do that.

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