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Exchange 2019 and Outlook 2016 and above
Dear Community, I have Exchange 2019 CU 12 running on Windows Server 2022. The problem that we are facing is with Outlook 2016 and above clients that fail when configuring their email profile for...
- Dear Tae,
Thank you for jumping in. We finally managed to solve the problem. I post the answer below:
Issue Symptom:
New clients Office 2016 and later are prompted for credentials to configure their profiles. However, even after providing credentials, they are prompted again for credentials.
The client noticed the following error under Event Viewer, System Log:
User's image
**Resolution:**The problem is with Kerberos authentication and SPN records.
Remove the autodiscover.XXXX.net and mail.XXXX.net from ASA computer account, everything will go
back to normal.
Dear Tae,
Thank you for jumping in. We finally managed to solve the problem. I post the answer below:
Issue Symptom:
New clients Office 2016 and later are prompted for credentials to configure their profiles. However, even after providing credentials, they are prompted again for credentials.
The client noticed the following error under Event Viewer, System Log:
User's image
**Resolution:**The problem is with Kerberos authentication and SPN records.
Remove the autodiscover.XXXX.net and mail.XXXX.net from ASA computer account, everything will go
back to normal.
Thank you for jumping in. We finally managed to solve the problem. I post the answer below:
Issue Symptom:
New clients Office 2016 and later are prompted for credentials to configure their profiles. However, even after providing credentials, they are prompted again for credentials.
The client noticed the following error under Event Viewer, System Log:
User's image
**Resolution:**The problem is with Kerberos authentication and SPN records.
Remove the autodiscover.XXXX.net and mail.XXXX.net from ASA computer account, everything will go
back to normal.
I am also glad that the problem is solved.
Thanks!
Thanks!