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redwoodky7's avatar
redwoodky7
Copper Contributor
Nov 28, 2023

Exchange 2016 On-Prem - One DB of Users not able to conenct Outlook client

I have migrated an exchange server in our environment on our VMware environment and now users housed on the databases stored on that server cannot connect to the Outlook client. The users can connect via Webmail.

Any helpful tools or steps anyone can suggest to troubleshoot further?

2016
Exchange Server
outlook
  • TaeYounAnn's avatar
    TaeYounAnn
    MVP
    Nov 29, 2023

    redwoodky7 

    Please review the following two conditions!

    1.Activate Outlook Anywhere in Exchange Server 2016.
    2.DNS A record value autodiscover registration.

    • redwoodky7's avatar
      redwoodky7
      Copper Contributor
      Nov 29, 2023

      TaeYounAnn 

      I've verified both of these, and they are setup like the other 3 exchange servers in our system. Any other suggestions on what may be the cause? Exchange Management Shell is not working either.  Gives the below error when launched:

      New-PSSession : [DELETEDBYPOSTER] Connecting to remote server mchexchsvr04.chc.net failed with the following
      error message : The WinRM client cannot process the request. The WinRM client tried to use Kerberos authentication
      mechanism, but the destination computer (DELETEDBYPOSTER:80) returned an 'access denied' error. Change the
      configuration to allow Kerberos authentication mechanism to be used or specify one of the authentication mechanisms
      supported by the server. To use Kerberos, specify the local computer name as the remote destination. Also verify that
      the client computer and the destination computer are joined to a domain. To use Basic, specify the local computer name
      as the remote destination, specify Basic authentication and provide user name and password. Possible authentication
      mechanisms reported by server: For more information, see the about_Remote_Troubleshooting Help topic.
      At line:1 char:1
      + New-PSSession -ConnectionURI "$connectionUri" -ConfigurationName Micr ...
      + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
      + CategoryInfo : OpenError: (System.Manageme....RemoteRunspace:RemoteRunspace) [New-PSSession], PSRemotin
      gTransportException
      + FullyQualifiedErrorId : AccessDenied,PSSessionOpenFailed


      I've restarted the WInRM service ad verified configuration of the virtual directories as well. 

       

      Any guidance appreciated!

      • TaeYounAnn's avatar
        TaeYounAnn
        MVP
        Nov 29, 2023

        redwoodky7 

        Make sure WinRM is properly configured on the remote server.
        You can check the WinRM configuration of the remote server using the command below.

        winrm gc

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