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Seiun's avatar
Seiun
Copper Contributor
Apr 07, 2021

Exchange 2016 CU19 and Outlook: cannot update Offline Address Book (OAB is not available)

Hi users have problem with update OAB. The use Outlook 2013/2016 connected with Exchange (with cache mode) and when they want to update Address Book the get an error 0x8004010F. Note that Offline A...
2016
Exchange Server
outlook
Seiun's avatar
Seiun
Copper Contributor
Apr 08, 2021

wkwi108 

Yes, I doesn't work. OAB is not downloaded. Folder Offline Address Book is not created in user profile.

wkwi108's avatar
wkwi108
Copper Contributor
Apr 08, 2021
I think re-creation of OAB virtual directory would be the next step. I'd prefer using PowerShell instead of ECP (https://docs.microsoft.com/en-us/Exchange/email-addresses-and-address-books/offline-address-books/oab-procedures?view=exchserver-2016).
  • Seiun's avatar
    Seiun
    Copper Contributor
    Apr 15, 2021

    Hi, it doesn't help.
    When I run test in Outlook, on xml sheet i don't see OABUrl.
    I checked and my default OAB is linked to all databases. Using Test-OutlookWebServices I get

    Autodiscover: Outlook Provider Failure

     

    Using Test-WebServicesConnectivity 

    Autodiscover: SOAP Provider Success

    EWS: GetFolder Success