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Seiun's avatar
Seiun
Copper Contributor
Apr 07, 2021

Exchange 2016 CU19 and Outlook: cannot update Offline Address Book (OAB is not available)

Hi users have problem with update OAB. The use Outlook 2013/2016 connected with Exchange (with cache mode) and when they want to update Address Book the get an error 0x8004010F. Note that Offline A...
2016
Exchange Server
outlook
wkwi108's avatar
wkwi108
Copper Contributor
Apr 07, 2021
Have you tried running Outlook with a new Outlook profile?
Seiun's avatar
Seiun
Copper Contributor
Apr 08, 2021

wkwi108 

Yes, I doesn't work. OAB is not downloaded. Folder Offline Address Book is not created in user profile.

  • wkwi108's avatar
    wkwi108
    Copper Contributor
    Apr 08, 2021
    I think re-creation of OAB virtual directory would be the next step. I'd prefer using PowerShell instead of ECP (https://docs.microsoft.com/en-us/Exchange/email-addresses-and-address-books/offline-address-books/oab-procedures?view=exchserver-2016).
    • Seiun's avatar
      Seiun
      Copper Contributor
      Apr 15, 2021

      Hi, it doesn't help.
      When I run test in Outlook, on xml sheet i don't see OABUrl.
      I checked and my default OAB is linked to all databases. Using Test-OutlookWebServices I get

      Autodiscover: Outlook Provider Failure

       

      Using Test-WebServicesConnectivity 

      Autodiscover: SOAP Provider Success

      EWS: GetFolder Success