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AB21805
Bronze Contributor
May 08, 2024

Email rule not working with exempt condition

Hi all,

I've configured a rule to redirect emails originating from a specific external user, "email address removed for privacy reasons," to two specific users within our organization: "email address removed for privacy reasons" and "email address removed for privacy reasons." However, if the email is addressed to "email address removed for privacy reasons," it should bypass this redirection rule. Unfortunately, this exemption isn't functioning as intended, and the email is still being redirected to "email address removed for privacy reasons" and "email address removed for privacy reasons."

Here is the screenshot :

 

 

 

Is there a way to resolve this and get it working as intended?

Message trace states that the email "Drop"

  • Confirm if there are other rules with higher priority than this redirection rule.
    Sometimes, conflicting conditions might result in another rule taking precedence.
    In such cases, this redirection rule needs to be moved higher in priority than other conflicting rules.
  • Confirm if there are other rules with higher priority than this redirection rule.
    Sometimes, conflicting conditions might result in another rule taking precedence.
    In such cases, this redirection rule needs to be moved higher in priority than other conflicting rules.

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